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Library FAQs

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I can't log in with my iPhone or iPad.

 

If you are trying to log in to our Visual Catalog or your library account and you get a blank screen as seen below, click on the "hamburger" (the three horizontal lines) on the upper left:

IPhone screen 1

Once you do this, the following screen will appear: 

You can then sign in to your account or search the catalog. (If this does not work, try using the refresh button on your browser.) 

If these actions do not resolve the issue for you, you can use the Classic Catalog as an alternative: cweb.ccclib.org/carlweb/jsp/piplogin_page.jsp. You can also access your account information and renew items 24/7 at: 800-984-4636, or receive assistance via phone or in person at any branch during open hours: http://ccclib.org/locations/index.html.

We are aware of other issues with access by Apples users, and have been working with our catalog vendor to address these. We apologize for any inconvenience these are causing. If your problem appears to be related to something else, please fill out and submit the following form: ccclib.org/askaquestion/webpageerrorform.html


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