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Library FAQs

Click question below to see complete answer.

Common Questions:

Does the Library offer LibraryELF? (elf email notices text notices)

 

You can receive text and/or email courtesy notices when holds are ready and before items are due. We recommend you signup for both of the following services:

  • Add or Change your email address to receive email courtesy notices from the Library. Otherwise, you will receive automated phone calls.
  • Opt-in for text (SMS) hold notices. 
    This can be done either with staff assistance or you may do it online via the Visual Catalog:
    1. Log in to Visual Account in upper right hand corner of 
        Visual Catalog page.
    2. Select Account Summary tab.
    3. On left menu, select Opt-in & Notifications.
    4. Select Change Contact Info to update cell phone number and associated     carrier/wireless provider.
  • Signup for LibraryElf - a 3rd party service we subscribe to on your behalf so you can: consolidate your family's library cards, receive text (SMS) notices, receive courtesy email at an alternate email address.
Notices are provided as a courtesy; borrowers are responsible for returning materials on-time. Courtesy notices are sent out 2 days before the due date.

If, for any reason, you don't receive a courtesy notice, you are responsible for any late fines / fees.

You can login to your Library account and monitor your due dates and holds status:
log in to your account
• click "checked out" to see the due dates
• click "holds" to see if the status is "ready for pickup" and the "pickup by" date


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