Library FAQs

Click question below to see complete answer.

• Phone a Community Library
• Text: 925-290-7627 (9:00-5:00 Mon-Fri)
• E-mail us

How do I renew the items I have borrowed?

Renewals

Materials may be renewed:

• online

  • Log into your Library Account (Classic or Visual)

• by telephone

  • Call 1-800-984-4636 extension #1 toll-free from within Contra Costa County. From outside the county, call 925-646-6434

• in person at any of our community libraries 

Renewal limits

• Books may be renewed twice

• Books on CD (audiobooks), music CDs, and CD-ROMs can be renewed once.

• DVDs, Lucky Day item, and Magazines/periodicals cannot be renewed

• Items checked out on an institutional card cannot be renewed.

LINK+

• LINK+  items must be renewed through your LINK+ account and are subject to the policies of the lending library.

How to Renew Online: 

• Click on View Loans to see the items charged to your account

• Click in the box to the right of each item you wish to renew

• Click on the word Renew at the top of the list to the right

• You will see the outcome of your renewal request for each item

 Classic Catalog

• Click on Checked Out to view the items charged to your account

• Click in the box to the left of each item you wish to renew

• Click on Renew Checked on the far left in the blue column

• You will see the outcome of your renewal request for each item

Renewals are not guaranteed and not all items can be renewed.

You may not renew an item if:

• Another library user has placed a hold on the item and is waiting
• You have already renewed the item as many times as allowed
• Renewals are not allowed on this material
• Your Library card has expired and must be renewed
• You owe $10.00 or more
• Your account is blocked for any other reason
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