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Library FAQs

Click question below to see complete answer.

Common Questions:

How do I use my library account?

 

ACCOUNT

Login to your Library account by clicking "my account," on the home page of the library website.

 

Select the account you want to review. You can renew your items from your library account, manage your eBooks with your download account, renew your LINK+ items, print your Discover & Go museum passes, etc.

You can create an EZ Login to access your Visual account with a username and password. This is a convenient way to login without your library card number.


Updating Name and Contact Information

Changes to your name or street address must be made in-person. Please bring valid picture ID and verification of your new address to any community library and we will update your library account.

Update your email address and phone number online:

  • Login to the Visual Catalog to change your email address and / or phone number.
  • Under the "account summary" button, click "change contact info."
  • Save your changes
  • If you would like to receive courtesy email notices, you can add your email address.

Closing your Account

If you are moving away from the area, please contact the Library so we can cancel your card. If there are outstanding materials, fines, or fees, those must be resolved before the account can be closed. 

Lost or Stolen Cards

If your card is lost or stolen, notify the library immediately with your name and address or card number. Request that a "block" be placed on your account so no one can borrow items without presenting valid ID. You can replace the card on your next visit to your Community Library. Bring valid picture ID. The fee to replace a card is $1.00 for Adults and $0.50 for a child (under 13).

In the interim, if you are a Contra Costa County resident you can apply online for an e-Card, which allows you to use databases and to place holds until you are able to replace your full-service library card.

You can contact us during open hours to have staff help you renew items on your account.


Updating Other Accounts When a New Card is Issued

  •   LINK+
    • Your LINK+ account will automatically update with your new number within 24 hours of getting a replacement card.

 

Account Messages - Patron Restricted

There are a variety of reasons your account access may be blocked. For example, the library card needs to be renewed (every 3 years), the balance due is over $10.00, there are lost items on the account, etc.  Contact us for more information.


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