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Library FAQs

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Why is the library using a materials recovery agency? (Unique Management Services)

 

Contra Costa County Library has contracted with Unique Management Services (UMS) to act as our materials recovery agency.  Unique Management Services will contact patrons regarding account delinquencies both by U.S. Mail and by phone.  Accounts which have been referred to UMS are assessed a $10.00 fee to cover the cost of doing business with the agency.

UMS attempts to recover long overdue materials and/or outstanding amounts owed on the account. Accounts are referred to Unique Management Syervices (aka: Unique National Collections) when a balance due on the account of $50.00 or more remains unresolved for 60 days or longer.  

 


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