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Library FAQs

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Will the Library notify me when I have fines or owe money?

 

The Library doesn't notify you if you owe money unless you have items that are also overdue, in which case, the Library follows this process:

  • 10 days overdue: The Library notifies you by email, phone, or U.S. Mail.
  • 30 days overdue: The Library notifies you by U.S. Mail
  • 60 DAYS OVERDUE: Account balances of 50.00 or more (effective July 1, 2015), or $35.00 or more ( prior to July 1, 2015), are sent to a materials recovery agency Unique Management Services (UMS, aka Unique National Collections); and a $10.00 materials recovery fee is added to the library card account to cover that cost. UMS will attempt to contact the cardholder or their parent (if cardholder is a minor), both by phone and U.S. Mail.  Accounts will remain in collections until overdue materials are returned and/or outstanding fines and fees are paid in full, and any remaining account delinquencies are otherwise resolved.

  • 60 DAYS PAST DUE (fines only, no overdue materials): Account balances of 50.00 or more (effective July 1, 2015), or $35.00 or more ( prior to July 1, 2015), are sent to a materials recovery agency Unique Management Services (UMS, aka Unique National Collections); and a $10.00 materials recovery fee is added to the library card account to cover that cost. The first letter UMS will send on behalf of the Library.  Following that initial letter, UMS will attempt to contact the cardholder or their parent (if cardholder is a minor), both by phone and U.S. Mail.  Accounts will remain in collections until overdue materials are returned and/or outstanding fines and fees are paid in full, and any remaining account delinquencies are otherwise resolved.


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